Payment Security

Lorqano aims to provide a secure and convenient checkout experience. Available payment methods may be shown at checkout depending on your location, device, and payment-provider availability.

Please make sure your billing and checkout information is entered accurately to help avoid unnecessary delays or payment issues.

For security and fraud-prevention purposes, certain payments may be subject to review or verification by the payment processor. In some situations, additional confirmation may be required before an order can be completed.

If a payment does not go through, please verify your information and try again, or contact your payment provider. If the problem continues, you may also contact our support team.

We take reasonable measures to support a secure checkout environment. Sensitive payment information is handled through the checkout process and applicable service providers rather than through regular customer-support channels.

For your security, please do not send full card numbers or other sensitive payment credentials to customer support by email.

If you have a payment-related question, such as a failed charge, duplicate payment concern, or checkout error, please contact us at service@lorqano.com or +86 162 4587 9036 and include relevant details such as the time of the attempted payment and the email used for the order.