FAQ
Frequently Asked Questions
Helpful answers about products, orders, payments, shipping, and customer support.
Who operates Lorqano?
Lorqano is operated by Shanghai Qiyou Technology Co., Ltd..
What does Lorqano sell?
We offer gardening tools and outdoor maintenance accessories, including pruning shears, shovels, cultivators, weeders, rakes, garden kneelers, tool belts, and plant-moving dollies.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I contact support before ordering?
Yes. You are welcome to contact us before ordering if you need general information about a product or store policy.
How do I contact customer support?
You can reach us by email at service@lorqano.com or by phone at +86 162 4587 9036 during service hours.
What are your customer service hours?
Our standard customer service hours are 8:00 AM - 8:00 PM.
Do you provide order support?
Yes. We can assist with order-related questions such as order updates, shipping concerns, and general after-sales support.
Can I request help with returns or refunds?
Yes. Please contact our support team if you need help with a return or refund matter, and we will guide you based on the applicable store policy.